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"We are having trouble with the website"

I tried to log back in this morning to healthcare.gov to see insurance options in the federal exchange. But no luck.

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This time I contacted the live chat. Here’s what Martha told me.:

[09:30:00 am]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.

[09:30:04 am]: Please be patient while we’re helping other people.

[09:31:35 am]: Please be patient while we’re helping other people.

[09:33:07 am]: Please be patient while we’re helping other people.

[09:34:38 am]: Please be patient while we’re helping other people.

[09:36:11 am]: Please be patient while we’re helping other people.

[09:37:42 am]: Please be patient while we’re helping other people.

[09:39:14 am]: Please be patient while we’re helping other people.

[09:39:30 am]: Welcome! You’re now connected to Health Insurance Marketplace Live Chat.
Thanks for contacting us. My name is Martha. To protect your privacy, please don’t provide any personal information, like Social Security Number, or any other sensitive medical or personal information.

[09:42:25 am]: Martha How can I help you?

[09:43:38 am]: Charlie Hi there. I have created an account but when I go to log in and see my insurance choices, I just see a white screen.

[09:44:14 am]: Martha You have already submitted your Marketplace application correct?

[09:44:25 am]: Charlie yes and I got a notice of eligibility

[09:47:06 am]: Martha We are having trouble with the website that could be why you cannot see your eligibility options.Thanks for your interest in the Health Insurance Marketplace. We have a lot of visitors trying to use our website right now. That is causing some glitches for some people trying to create accounts or log in. Keep trying, and thanks for your patience.

[09:48:38 am]: Charlie So, essentially come back in a few days?

[09:48:55 am]: Martha Yes correct.

[09:49:04 am]: Charlie Ok, thank you.

[09:49:22 am]: Martha You’re welcome!

[09:49:27 am]: Martha Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.

[09:51:07 am]: ‘Martha’ has left the chat session.

[09:51:09 am]: Your chat session is over. Thanks for contacting us, and we hope we’ve answered your questions. Have a great day.